If you have questions about a warranty you wish to validate, return to the main page or home page. In the "Contacts and Networks" section, you will find a contact form to communicate directly with us. If you wish to submit a PQRS (Petition / Complaint / Claim / Suggestion), please use the appropriate channel at this link: https://pqrs.puramas.co.
Avimex de Colombia SAS, owner of the brands Pura+, Beybies, and NrgyBlast, offers an extended "Satisfied or Refunded" warranty under the parameters below.
The warranty is a mechanism in which, within a contract, one party commits to protecting the rights acquired by the other party through the contract, being responsible for compensating any damages or losses caused by a breach.
April 12, 2012, Law 1480: Consumer Statute
The rights granted to consumers under this warranty are defined by the applicable legal framework.
• Right to obtain products with quality and suitability: The right to acquire, from producers and distributors, goods and services that meet minimum standards of quality and suitability to satisfy their needs.
• Right to be informed: The right to receive truthful, sufficient, accurate, timely, and appropriate information about the products and/or services offered or circulated. This includes information about the risks that may arise from their consumption or use, the mechanisms for protecting their rights, and the ways to exercise those rights.
